Ray French Air Conditioning & Heating Celebrates 50 Years!
Company History:
When Mr. Ray French started the business in 1961, he had a simple business philosophy. He believed that by providing his clients with good value and exceptional service, his company would grow and prosper. Since that time, the company has installed thousands of air conditioning and heating systems in homes and businesses throughout Gainesville and the surrounding communities. When Mr. French retired in 1974, the business was turned over to his daughter, Jean, and son-in-law, Doyle Sikes. The business has continued to prosper under the leadership of Doyle and Jean Sikes. In 2003 Mr. French’s granddaughter, Lori and her husband, Tim Crouch joined the family business.These second and third generation owners of the family business share the same business philosophies as Mr. French, the founder. Doyle, Jean, Lori, and Tim are committed to and practice honest, open, and fair business dealings with all clients, suppliers, and employees. One of the things the owners are most proud of is the list of continuous service clients since the 1960s, some are even second and third generation families. There are a lot of companies in the yellow pages that can provide heating and cooling services. Companies come and go but this company has been here for 50 years. When you see individuals and businesses continuing to use the same company for many years, you know that company is doing something special to earn their continued trust.
Commitment to
J.D. Power & Associates reports that, although business and industry has invested millions of dollars in the past 30 years to improve the quality of products and services, consumers are actually perceiving a reduction in quality. J.D. Power III speculates that the quality of products and services is probably improving, but the increased awareness of the real meaning of quality is making consumers increasingly less tolerant of products and services that do not meet their requirements. To Ray French Air Conditioning & Heating, Inc., quality is defined as providing products and services that conform 100% to customer requirements the first time. All employees of the company meet on a regular basis as a team to study ways to continuously improve the basic processes of meeting customer requirements. The company is not satisfied with just being the best in the market. There is a fundamental belief that, no matter how good the business is at delivering service, it can always be better. Satisfied Clients is their biggest asset.
Products and Services:
The company provides a wide range of products and services designed to condition the indoor environment of homes and commercial buildings. In addition to providing state of the art equipment to provide heating and air conditioning, the company also provides full technical services to maintain and improve the efficiency of all makes and models of heating and cooling equipment. Products and services are offered to clean the air and air delivery systems. The company stays up to date on the new products that are continuously coming to the market to save homeowners and businesses money on utility costs. The company’s most popular service offering is providing preventative maintenance on air conditioning and heating systems to keep the equipment operating at peak performance.
Ray French Air Conditioning & Heating, Inc. has become one of the most respected air conditioning companies with other air conditioning and heating contractors as well as their clientele. This respect for and anxiousness to please the client is apparent in all employees. Whether it’s the person handling your telephone call, the installer, or a service technician, all of the employees are committed to meeting client needs and requirements. Conscientious and friendly employees, quality products and services, commitment to technological innovation, technical training, and a focus on satisfying customers are the building blocks of the organizational culture at Ray French Air Conditioning & Heating, Inc.
Copyright 2010 by Ray French Air Conditioning & Heating, Inc. Website Design by Inception Design.
50th Anniversary
